Spinnaker Support
Mastering IT Service Management: Unleashing the Power of ITIL Processes
Posted on: 18 Sep 2023The digital world operates on the intricate orchestra of IT services, making their effective management crucial. One pivotal player in this field is the IT Infrastructure Library (ITIL), a set of comprehensive practices used in service management since the 1980s. ITIL essentially serves as the conductor that ensures harmony between your IT services and your … Continue reading Mastering IT Service Management: Unleashing the Power of ITIL Processes
Key Takeaways: Dreamforce 2023’s Developer Keynote
Posted on: 15 Sep 2023Spinnaker Support is in San Francisco for day three of Dreamforce 2023, serving as your direct connection to session highlights. We just left “Developer Keynote: The Future of Development” and are still contemplating the many challenges and directions that developers need to tackle as AI changes how users interact with Salesforce. In case you weren’t … Continue reading Key Takeaways: Dreamforce 2023’s Developer Keynote
Key Takeaways: Dreamforce 2023’s AI & Data Keynote
Posted on: 15 Sep 2023Spinnaker Support is back for day three of Dreamforce 2023 and ready to share our session notes with you. We just left another riveting presentation, “AI and Data Keynote: Invest in Your AI Future,” during which we learned how Salesforce’s Data Cloud works with the new Einstein Large Language Model, pulling disparate and disconnected data … Continue reading Key Takeaways: Dreamforce 2023’s AI & Data Keynote
Navigating the SAP Maze: Spinnaker Support’s Head of Sales Reacts to SAP’s Latest Cost Increase
Posted on: 15 Sep 2023Not only did SAP decide to raise the prices of their Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises at the beginning of this year, but they recently announced that they’ll also raise the cost of your on-premises support for the second year in a row — and you won’t be … Continue reading Navigating the SAP Maze: Spinnaker Support’s Head of Sales Reacts to SAP’s Latest Cost Increase
Key Takeaways: Dreamforce 2023’s Service Keynote
Posted on: 15 Sep 2023Spinnaker Support is here, in San Francisco, reporting back with our insights from day two of Dreamforce 2023. We’ve just attended “Service Keynote: Reimagine Service for the AI Era,” and we’re still in awe of how dramatically AI is reshaping the service cloud. In the conference’s opening keynote, CEO Marc Benioff announced that Salesforce would … Continue reading Key Takeaways: Dreamforce 2023’s Service Keynote
Key Takeaways: Dreamforce 2023’s Sales Keynote
Posted on: 14 Sep 2023Spinnaker Support is back at Dreamforce 2023 for another day of riveting sessions, and we’re ready to share more show-stopping highlights. “Sales Keynote: Accelerate Sales With Trusted AI for Everyone” just came to a close, leaving us with a much better understanding of how generative AI will boost productivity in every part of the sales … Continue reading Key Takeaways: Dreamforce 2023’s Sales Keynote
Key Takeaways: Dreamforce 2023’s Main Keynote
Posted on: 14 Sep 2023Spinnaker Support is proud to be here, in San Francisco, serving as your eyes and ears for DreamForce 2023. We just attended CEO Marc Benioff’s opening keynote session, during which he discussed Salesforce’s heavy focus on AI technology over the past five years or so. Recently, all the buzz surrounding the release of ChatGPT and … Continue reading Key Takeaways: Dreamforce 2023’s Main Keynote
Key Takeaways: Dreamforce 2023’s IT Keynote
Posted on: 13 Sep 2023Spinnaker Support is attending Salesforce’s Dreamforce 2023 in San Francisco, and we’re proud to report back with the highlights. The IT Keynote: “Build Your Customer 360 With Trusted AI” just ended, leaving us all energized in anticipation of multiple product releases and improvements that target the more hardcore leaders and architects — perhaps most notably … Continue reading Key Takeaways: Dreamforce 2023’s IT Keynote
SAP Is Increasing Support Costs Again for On-Premises Customers
Posted on: 22 Aug 2023What SAP support costs are rising? After increasing the prices of their Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises at the beginning of this year, SAP unveiled that they will not only be raising the cost of your on-premises support again, for the second year in a row, but that … Continue reading SAP Is Increasing Support Costs Again for On-Premises Customers
Starkey Took Control of Their Oracle Roadmap with Spinnaker Support
Posted on: 17 Aug 2023Starkey Hearing Technologies is a global company specializing in hearing aids. Starkey partnered with Spinnaker Support through their multi-year journey to the Oracle Cloud to ensure business continuity and ongoing support of on-premises Oracle systems during their phased migration. With Spinnaker, Starkey has maintained a high quality of support throughout the process and has been … Continue reading Starkey Took Control of Their Oracle Roadmap with Spinnaker Support