Spinnaker Support
IT Managed Services: Definition, Benefits, and How They Work
Posted on: 19 Sep 2023As companies scale, their IT infrastructure becomes increasingly complex. Managing this growth without the right processes can result in several issues — slow response times, unexpected data loss, security vulnerabilities, and so on. So how can you keep these issues from becoming productivity bottlenecks? How can you simplify your IT infrastructure while still meeting the … Continue reading IT Managed Services: Definition, Benefits, and How They Work
What Are Application Management Services?
Posted on: 19 Sep 2023Application management can be a significant pain point for businesses. Optimizing multiple applications and ensuring they’re up-to-date can be complex and time-consuming. There are technical issues and upgrades to manage along with security, and companies can struggle with this. This can lead to decreased productivity, increased downtime, and frustrated employees. Application management services (AMS) aim … Continue reading What Are Application Management Services?
Perpetual Licensing vs. Subscription
Posted on: 19 Sep 2023Are you looking for a licensing model that offers full software ownership for a flat rate? Or are you more interested in having continuous access to the latest updates and features without owning the software? As the software industry evolves, the perpetual license vs. subscription model debate continues to be a topic of interest. In … Continue reading Perpetual Licensing vs. Subscription
ITSM vs. ITIL: What’s the Difference and How to Choose?
Posted on: 19 Sep 2023Quick Summary If you’re an IT service provider, you’ll need to know the difference between ITSM and ITIL and how they’re implemented in modern organizations. We’ll cover everything you need to know here. Introduction Effective IT service management (ITSM) is critical for any modern enterprise to succeed in today’s digital landscape. The purpose is to … Continue reading ITSM vs. ITIL: What’s the Difference and How to Choose?
Mastering IT Service Management: Unleashing the Power of ITIL Processes
Posted on: 18 Sep 2023The digital world operates on the intricate orchestra of IT services, making their effective management crucial. One pivotal player in this field is the IT Infrastructure Library (ITIL), a set of comprehensive practices used in service management since the 1980s. ITIL essentially serves as the conductor that ensures harmony between your IT services and your … Continue reading Mastering IT Service Management: Unleashing the Power of ITIL Processes
Key Takeaways: Dreamforce 2023’s Developer Keynote
Posted on: 15 Sep 2023Spinnaker Support is in San Francisco for day three of Dreamforce 2023, serving as your direct connection to session highlights. We just left “Developer Keynote: The Future of Development” and are still contemplating the many challenges and directions that developers need to tackle as AI changes how users interact with Salesforce. In case you weren’t … Continue reading Key Takeaways: Dreamforce 2023’s Developer Keynote
Key Takeaways: Dreamforce 2023’s AI & Data Keynote
Posted on: 15 Sep 2023Spinnaker Support is back for day three of Dreamforce 2023 and ready to share our session notes with you. We just left another riveting presentation, “AI and Data Keynote: Invest in Your AI Future,” during which we learned how Salesforce’s Data Cloud works with the new Einstein Large Language Model, pulling disparate and disconnected data … Continue reading Key Takeaways: Dreamforce 2023’s AI & Data Keynote
Navigating the SAP Maze: Spinnaker Support’s Head of Sales Reacts to SAP’s Latest Cost Increase
Posted on: 15 Sep 2023Not only did SAP decide to raise the prices of their Standard Support, SAP Enterprise Support, and SAP Product Support for Large Enterprises at the beginning of this year, but they recently announced that they’ll also raise the cost of your on-premises support for the second year in a row — and you won’t be … Continue reading Navigating the SAP Maze: Spinnaker Support’s Head of Sales Reacts to SAP’s Latest Cost Increase
Key Takeaways: Dreamforce 2023’s Service Keynote
Posted on: 15 Sep 2023Spinnaker Support is here, in San Francisco, reporting back with our insights from day two of Dreamforce 2023. We’ve just attended “Service Keynote: Reimagine Service for the AI Era,” and we’re still in awe of how dramatically AI is reshaping the service cloud. In the conference’s opening keynote, CEO Marc Benioff announced that Salesforce would … Continue reading Key Takeaways: Dreamforce 2023’s Service Keynote
Key Takeaways: Dreamforce 2023’s Sales Keynote
Posted on: 14 Sep 2023Spinnaker Support is back at Dreamforce 2023 for another day of riveting sessions, and we’re ready to share more show-stopping highlights. “Sales Keynote: Accelerate Sales With Trusted AI for Everyone” just came to a close, leaving us with a much better understanding of how generative AI will boost productivity in every part of the sales … Continue reading Key Takeaways: Dreamforce 2023’s Sales Keynote