About Michelle Wilkinson

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So far Michelle Wilkinson has created 402 blog entries.
Jun 12, 2019

Roadblocks to Leaving Oracle and SAP Support: #2 Security Claims


Last week, we opened our Roadblock series by discussing the tactics that may be deployed by SAP and Oracle sales account managers to keep you locked into their own cloud product roadmap....

June 12, 2019 READ MORE

Jun 5, 2019

Rise of Oracle and SAP Third-Party Support


Published in “The Future of Procurement” supplement distributed by The Times on 4 June 2019 Balancing tight budgets at the same time as adopting innovative solutions that enable businesses to thrive is a central aim of procurement professionals ...

June 5, 2019 READ MORE

May 30, 2019

What Is the Third-Party Support Customer Experience Like?


For more than fifteen years, third-party support (3PS) for Oracle and SAP enterprise software has served as a viable replacement alternative to publisher support. Over the years, it has constantly evolved to meet the changing needs of the enterprise...

May 30, 2019 READ MORE

May 28, 2019

Will You Be Audited More After Switching to Third-Party Software Support?


In April, we published the outstanding results of our 2019 annual Customer Satisfaction Survey and included additional questions on topics that resonated with our customers. One question asked,...

May 28, 2019 READ MORE

May 20, 2019

Ticket Example: How Customers have Direct Access to the Spinnaker Support Technical Team


We recently illustrated the Spinnaker Support experience based on an actual support ticket. In that support case, the assigned engineer was able to swiftly assess the functional issue and propose a final solution....

May 20, 2019 READ MORE

May 16, 2019

Maintaining Your Professional Growth after Migrating to Third-Party Support


When executives approach us to discuss switching from Oracle or SAP support to third-party software support, their primary objectives tend to be cost savings, better quality support, and a more flexible vendor. ...

May 16, 2019 READ MORE

May 7, 2019

Top 20 RFP Questions to Include When Evaluating Third-Party Oracle and SAP Software Support


As a third-party vendor for Oracle and SAP support, we receive and review multiple Requests for Proposals (RFPs) each week from procurement departments. Given the number of RFPs we have responded to over our 10+ years of business,...

May 7, 2019 READ MORE

May 7, 2019

Spinnaker Support Expands Investment in Western Europe


Increasing operations and relocating regional headquarters in the United Kingdom – Spinnaker Support, a leading global provider of Oracle and SAP third-party services, today announced that it has expanded its operations in Western Europe to meet t...

May 7, 2019 READ MORE

Apr 30, 2019

Technical JD Edwards Update: How to Address the July EnterpriseOne/OneWorld License Expiration


It’s a warm, sunny July 1, and your sleep is broken by an early emergency call from the office. “An error message in OneWorld alerts us that it’s not licensed....

April 30, 2019 READ MORE

Apr 26, 2019

Zero-Day WebLogic Server Flaw: What You Need to Know


Last night, we alerted customers regarding a Zero-Day vulnerability. This blog post discusses the vulnerability, shares our solution, and highlights our process and philosophy towards these types of critical vulnerabilities and exposures (CVEs). ...

April 26, 2019 READ MORE

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