About Michelle Wilkinson

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So far Michelle Wilkinson has created 428 blog entries.
Nov 21, 2019

Gartner Publishes Research for CIOs Considering Third-Party ERP Support


At Spinnaker Support, we were pleased with the fall publication of the first “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software,” which we are currently offering as a complimentary download. ...

November 21, 2019 READ MORE

Nov 13, 2019

How to Survive the Move from On-Premise to Cloud


Last week at the Gartner IT Symposium/Xpo™ in Barcelona, Spain, I spoke to attendees on a topic that has caused no end of anxiety for many of our customers: how to know when – or even if – a cloud migration is best for their IT strategy....

November 13, 2019 READ MORE

Nov 6, 2019

Ticket Example: How A Support Provider Familiar with Your Systems Can Solve More Problems, Faster


The example below demonstrates how we resolved not one, but two interoperability issues using a similar technology solution for Oracle Database and E-Business Suite. The story is based on two real support tickets in 2018 and 2019,...

November 6, 2019 READ MORE

Oct 28, 2019

California Consumer Privacy Act (CCPA) – Get ready for 2020


Of the hot-button issues we hear about in our increasingly digital lives, consumer data privacy is always near the top. At Spinnaker Support, we closely follow and comply with upcoming and new laws,...

October 28, 2019 READ MORE

Oct 23, 2019

Gartner Publishes “Market Guide for Independent Third-Party Maintenance for IBM, Oracle and SAP Software”


According to Gartner, “Third-party maintenance is one of the options that procurement should always explore as a cost-savings opportunity.” Over the past few years, we’ve witnessed a cascade of advertorials and vendor-influenced articles conce...

October 23, 2019 READ MORE

Oct 15, 2019

Infographic: State-of-the-Market Survey on Sybase/ASE Users Facing End of Maintenance Deadline


VIEW THE FULL REPORT HERE Technology Evaluation Centers Inc., has expressly granted Spinnaker Support the right to use these reports. The use of these reports is restricted for internal and informational purposes. Any other use is strictly prohibited...

October 15, 2019 READ MORE

Oct 14, 2019

Results of the 2019 SAP Sybase/ASE State-of-the-Market Survey


Unique insights into how SAP Sybase/ASE customers will decide their strategic roadmaps in the years ahead. At Spinnaker Support, we continue to onboard new customers for third-party Sybase / ASE support (we’ll shorten it to Sybase going forward)....

October 14, 2019 READ MORE

Oct 10, 2019

Survey Reveals Strategic Plans of SAP Sybase and ASE Customers as Product Support Nears End


 – Spinnaker Support, leading global provider of Oracle and SAP third-party support and managed services, today announced the publication of the survey report, “State-of-the-Market Survey on Sybase/ASE Users Facing 2025 End of Maintenance Deadli...

October 10, 2019 READ MORE

Oct 7, 2019

JD Edwards Year-End Processing Update for 2019


October 7, 2019 As we approach the final months 2019, we face a calendar chock full of events, holiday activities, and the annual requirement of year-end processing for financial and HCM departments....

October 7, 2019 READ MORE

Oct 1, 2019

Ticket Example: Resolving a Custom Code Issue in JD Edwards


Outside of a Priority 1 ticket, the Oracle Support experience is typically a self-directed search through a knowledge base on the Oracle Support portal. While this approach is fine for common questions or known error messages,...

October 1, 2019 READ MORE

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