Exemplary Customer Service: Completing Our Appointed Rounds

September 13, 2019 | Larry Goldman | Senior Director, Product Marketing

We’ve all heard some version of the United States Postal Service unofficial creed: “Neither snow nor rain nor heat nor gloom of night stays these couriers from the swift completion of their appointed rounds.” We believe it because see the daily proof when those carriers slog through the worst of weather to bring us an assortment of catalogs, solicitations, and the rare personal letter.

At Spinnaker Support, we subscribe to the same level of dedication to our customers.

Case in point: When Kevin, one of our Senior Application Support Specialists for JD Edwards (and a weather buff), noticed that Hurricane Dorian was headed up to Nova Scotia, he proactively reached out to one of his new customer accounts in that area to alert them to the “Hurricane Watch” for their region.

Kevin let the director of IT operations know that we were aware of the potential storm conditions they faced and how it might impact their systems. He reminded them of how to directly contact us and alert us to a priority issue. The response from the VP IT back to his director: “This is impressive.  Hats off to you and your team for this kind of partnership.”

It’s All About “Support That’s Actually Supportive”

If you’ve read our Spinnaker Support Manifesto, then you’ll know that, from our CEO on down, our company has been organized to provide personalized, responsive support that’s connected with and aligned to our customers’ unique environments.

We take pride in that personalization, in getting to know our customers and understand their business needs. Actions like Kevin’s are never the exception when it comes to the relationships we work to build with our new and long-term customers. With great support, our customers can drive their businesses forward faster.

We’re there 24/7/365 for our customers, with our “follow-the-sun” coverage by an expert global support team. It’s supportive support that does not stop, especially during hurricane season.

2019-09-12T15:55:31+00:00

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

Contact Us