Top 20 RFP Questions to Include When Evaluating Third-Party Oracle and SAP Software Support

May 7, 2019 | Kurt Moydell | Senior Vice President, Global Sales and Marketing

As a third-party vendor for Oracle and SAP support, we receive and review multiple Requests for Proposals (RFPs) each week from procurement departments. Given the number of RFPs we have responded to over our 10+ years of business, we have a solid understanding of what organizations need to ask to make a decision.

Occasionally, we receive RFPs that are missing what we believe are critical questions that should be asked. Whether caused by inexperience or unfamiliarity with the market, these absent questions are important because they can help ferret out the differences between vendors. This is especially true when the answers are not readily available from public-facing brochures and web pages.

The Questions You Should Be Asking

To help you submit the best possible RFP, we have pulled together a template that contains the top 20 questions you should start with when you launch your RFP process for third-party Oracle and SAP software support.

The questions in the table below are in addition to standard contact information and aim more to the heart of how a vendor operates and what kind of service you should expect. The table below groups the questions in broad categories. Download a spreadsheet version.

Your Next Steps

The 20 questions above are, of course, simply a starting list. You will likely have additional questions based on industry, application, region, service requirements, pricing and more.

If you would like to see the answers we provide, please contact us to speak to a representative.


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