Growing Demand for CRM Maintenance fuels Spinnaker Support and Maintenance Growth

DENVER, July 9, 2013 – Spinnaker Support, the global market leader for SAP and JD Edwards third-party maintenance, application/technical management services, and consulting services, today announced the launch of a Siebel CRM practice to provide businesses with new options for costly vendor-only maintenance and support. By providing the same high-quality maintenance formula tested and proven through its JD Edwards and SAP practices, Spinnaker Support is delivering businesses upwards of 70 percent cost savings while increasing the value and ROI of its existing Siebel applications.

“CIOs are constantly telling us of their need to find smarter ways to cut costs, and maintenance and support should be the place to start,” said Matt Stava, Managing Principal of Spinnaker Support. “Until recently, the options available for non-vendor support were nonexistent or so limited that it wasn’t really an option for most companies. Rather than being held hostage by the vendor, we are providing Siebel customers with better service and ROI for significantly less cost – that is a very compelling choice.”

Driven by customer demand, market opportunity, and significant experience in other CRM and ERP applications, Spinnaker Support’s award-winning offering is providing support for companies that utilize the On Premise solution or have it hosted by third party.   The scope of services covers all versions from Siebel 7.5 onwards.  The maintenance and support services include:

  • A high quality support team with an average of 15+ years’ experience
  • Dedicated and assigned support engineers
  • Immediate response time (average of eight minutes to speak live with an engineer)
  • Customizations support
  • Deep understanding of the client environment
  • Interactive troubleshooting and issue resolution
  • 24x7x365, global support coverage

Spinnaker Support has already identified charter customers for its Siebel support services and is looking to add additional charter clients in the coming weeks. For more information about Spinnaker Support’s Siebel maintenance services or to become a charter customer, visit https://www.spinnakersupport.com/Siebel

About Spinnaker Support

Spinnaker Support, the global market leader for SAP, Siebel and JD Edwards third-party maintenance, co-sourcingSM, and consulting services, helps companies maximize their CRM and ERP software investments. Whether companies are planning to replace their high-cost maintenance provider or are seeking supplemental maintenance support for their CRM and ERP applications, Spinnaker Support has a solution to fit their needs. More than 160 clients worldwide have chosen Spinnaker Support as their provider of choice. Spinnaker Support services are available across the globe via offices located in Denver, London, Singapore, and South Africa.