Our superior support experience started with a simple question…
- “Why do so many companies let Oracle and SAP impose a self-serving agenda under the guise of software support?”
companies have chosen Spinnaker Support
Over a decade ago, two IT entrepreneurs asked themselves this question – and then did something about it.
Since 2008, more than 1,300 of those companies have become Spinnaker Support customers and have stayed with us for the long haul. Many are among the world’s most recognized and respected brands. They trust us. Not just our services, but our leadership and our engineers. That’s because we’re consistent, loyal, and act with integrity as we deliver the outcomes they seek.
Today, Spinnaker Support is the industry’s highest-rated support services provider for Oracle, SAP, and Salesforce enterprise software solutions.
Spinnaker Support delivers exceptional third-party support and managed services – for a fair price.
By prioritizing lasting solutions over profit margins, we have helped mid-size companies, Fortune 100 global companies and public sector organizations extend the life of their enterprise software solutions and develop smart strategies to undertake future initiatives.
We embrace and resolve complex challenges that others in our industry shy away from – addressed through expert-delivered support and service at a reasonable cost.
Our mission is simple: Provide truly amazing support and service to our customers.
We wake up every day excited to apply new ways to improve the customer service experience. The more customers we earn, the more challenges we learn to overcome. As our services expand, we dive deeper into each customer’s operations. The deeper we dive, the more we can help assure our customers’ operational success.
We help our customers in innovative ways
- We offer a unique blend of proactive and secure support, managed services, and project-based consulting
- We partner with companies to help them save money, achieve better service, and clear the way for new initiatives
- We fill the service voids that hold companies back
Each of our customers is assigned a designated team of experts
- We deliver the fastest responses and issue resolution in industry
- We know you, your system, and your goals
- Low customer interaction is required to get best support outcomes
Our unique pricing model is designed to drive a lower price point
- Your support fees are aligned with your software license usage – you pay only based on what you use
- Our third-party support services are usually at least 60% lower than software publishers
- We offer flexible commercial terms aligned to your changing business conditions
We take the risk out of the third-party support model
- We offer an industry-leading Ultimate Support Guarantee
- It’s the first-ever support guarantee for new customers who want exceptional service, 60% lower fees, and a lifetime support policy for the versions they run
We’re Collaborative
We act as an extension of your team, listening closely and letting your priorities guide us.
We’re Experts
Our engineers average 10 - 20 years of experience managing SAP, Oracle, and CRM solutions.
We’re Responsive
Our third-party support response time is less than 15 minutes (and usually under 5).
We Look Ahead
As business changes, we’ll help you establish a secure, stable path forward.
We Care About Your Successes
We live and breathe enterprise software, and we’re passionate about solving your problems.
We’re Trailblazers
Over the years, we've led the market with new products, services, and a customer-friendly approach. Check out our Ultimate Service Guarantee - the only one available for third-party support.
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Spinnaker Support Fact Sheet
Learn more about who we are, what we offer, and how we have helped 1,300+ companies in nearly every industry solve complex enterprise software challenges.
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