Why Choose Spinnaker Support?

SAP-provided support made sense when you initially invested in your SAP Business Suite (ECC) and Business applications, but its support for legacy versions is waning as your costs continue to rise.

You’ve already invested heavily to customize and integrate your SAP solution – you shouldn’t be penalized for continuing to use your existing software.

Supported Products, Versions, & Technologies >
Robust, personalized support and savings.

Spinnaker Support’s SAP third-party support makes it possible to utilize your current configuration until you are ready to upgrade.

Our senior SAP engineers serve medium- to large-size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, including SAP GRC, SAP HCM, SAP BPC, SAP Hybris, and SAP Ariba.

With a business model built on real-world enterprise needs (not funding expensive R&D), we deliver superior service at significant cost savings. Position your business for a stronger future by switching to high-caliber support from seasoned third-party experts.

Immediate Cost Savings

Lower your SAP Business Suite support fee costs by an average of 60%

Fast Response

Our level 4 senior engineers deliver responses in under 15 minutes

Comprehensive Coverage

Address all issues, including customizations and interoperability issues

Extend Life of Applications

Prolong the life of stable, customized, and productive applications

Flexible Commercial Terms

Service contracts that align with your actual licenses and business needs

Bridge to the Future

Control the pace of your transition as you advance to your next ERP solution

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Ultimate Support Guarantee

Switching to third-party support should never be a risk. Our guarantee addresses your top concerns, whether they relate to legal compliance, security, or technical issue coverage. We stand by our customers and behind our service.

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Spinnaker Support vs. SAP

Thousands of global enterprises have migrated away from SAP-provided support to Spinnaker Support. It’s easy to see why.

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Spinnaker Support
SAP's SUPPORT
Service ModelConcierge, dedicated supportSelf-service-oriented, emphasis on research
The SAP Support PortalNot RequiredFull access
Primary Support ContactDedicated lead with assigned teamVaries
Support Expertise20+ years average experienceVaries
Response Time15-min or less in SLA, actual average time is 5 minsSLA dictates
Ability to EscalateAll issues closely monitored, done proactively without requestsNot monitored, request made reactively by customer
Rights to UpgradesAccess to an archive of all upgrade right made prior to switchover from SAPIncluded
Custom Code SupportIncluded, as is anything that touches the SAP productNot included
Interoperability SupportIncludedLimited, depends on release version
Tax & Regulatory ComplianceTailored specific to each customer's needsIncluded, one-size-fits-all
Security & VulnerabilityFull-stack intrusion detection, virtual patching, and compensating controlsPatches only
Advisory ServicesIncludedNot included, can be purchased for an additional fee
Term of SupportLifetime support - for as long as you need your current versionNo new fixes or interoperability support after end of standard support
Lifetime Full/ Comprehensive SupportStandardAvailable, but very little offered
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98.1%

customer satisfaction

100+

countries

14

languages

4.9/5

employee satisfaction rating on Glassdoor

1,300+

customers worldwide

Proven Support for SAP Business Suite & Applications

  • Supported Business Suite Products
  • Supported Business Applications
  • Supported Operating Systems
  • SAP ERP Central Component (SAP ECC)
  • SAP R/3
  • SAP Customer Relationship Management (SAP CRM)
  • SAP Supplier Relationship Management (SAP SRM)
  • SAP Master Data Management (SAP MDM)
  • SAP Supply Chain Management (SAP SCM)
  • SAP Product Lifecycle Management (SAP PLM)
  • SAP Governance, Risk, and Compliance (SAP GRC)
  • SAP Human Capital Management (SAP HCM)
  • SAP Business Planning and Consolidation (SAP BPC)
  • SAP Hybris
  • SAP Ariba
  • SAP Master Data Governance (SAP MDG)
  • SAP Global Trade Services (SAP GTS)
  • SAP Advanced Planner and Optimizer (SAP APO)
  • SAP Transportation Management (SAP TM)
  • SAP Incentive Administration by Vistex
  • And more
  • Linux
  • Microsoft Windows
  • HP-UX
  • Solaris
  • IBM AIX
THE KNOWLEDGE CENTER

Infographic

Don’t Let SAP Scare Tactics Keep You From Switching to Third-Party Support

News Item

SAP Support Auto-Renewal Gotcha: Do Nothing Now, Pay for Another Year

News Item

Interview: Keeping SAP ECC Running Without Support

Blog

CVE vs. OEM-Known vs. Zero-day
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READY FOR A PHENOMENAL SUPPORT EXPERIENCE?

Request a complimentary consultation to learn more about how we can deliver exceptionally personalized enterprise software support at a much lower cost.

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