SAP Sybase Support2019-05-20T15:11:07+00:00

SAP Sybase Database Support and Security Services

Spinnaker Support is a leading global provider of SAP Sybase support, managed services, consulting and security. Our Sybase customers get high-touch, comprehensive service – with 15-minute guaranteed response for critical issues – while saving an average of more than 60% on annual maintenance fees. They are never forced into unnecessary, costly upgrades and migrations, but able to run their existing Sybase solutions for as long as needed.

The Challenge

Since inception in 1984, Sybase has delivered reliable, high-performance database solutions for the financial services sector and beyond. Thousands of organizations that still run Sybase products have grown concerned with how SAP’s shift in focus to HANA and cloud are impacting Sybase enhancement and support. SAP officially dropped the name Sybase in 2014 and increasingly more users feel that service level has dropped off as well. These factors have Sybase customers seeking alternative models that are proven to provide higher-quality support at much less cost.

Our Sybase Service Offerings

Spinnaker Support provides a unique blend of services for organizations that run SAP Sybase. We are the only third-party support provider that offers comprehensive managed and consulting services. We employ a global team of application and technology experts to support the broad range of Sybase offerings, whether relational, columnar, or mobile. Much of our expertise centers around SAP Sybase Adaptive Server Enterprise (ASE), the Sybase flagship database, which is a versatile, enterprise-class RDBMS designed for high-performance transaction-based applications involving massive volumes of data and thousands of concurrent users. Our services span databases and the surrounding technologies to help ensure ongoing interoperability. We are supporting both stand-alone Sybase applications and Sybase in combination with other SAP and Oracle enterprise applications.

Spinnaker Support Solutions

Third-party Sybase support – the direct replacement of SAP-provided support. In relation to SAP, Spinnaker Support is always at least half the cost, extends the life of your existing databases, and typically provides more services through an assigned team of experts. Our standard model features highly responsive break fix support, full customization and interface support, general inquiry support, and a range of valuable technology advisory services.

Spinnaker Support customers also get, as standard, comprehensive Seven-Point Security and Vulnerability Protection – featuring Database Defender, powered by McAfee. Database Defender provides virtual patching for Sybase, proven to deliver greater security when compared to SAP patches.

Managed Services & Consulting

Managed Services – Spinnaker Support is the only third-party support provider that delivers comprehensive managed service solutions and consulting for SAP Sybase products and surrounding technologies. These services include remote database administration to ensure uptime and optimize performance; backup and recovery to safeguard your database; managed database security Seven-Point security and vulnerability protection; and 24x7x365 database monitoring for performance, availability, and security – by experienced DBAs.

In today’s fast-paced and dynamic business environment, keeping your mission-critical enterprise applications running at peak performance is crucial. If your system goes down for any reason – even for just a few minutes, your business can face substantial losses in productivity, revenue, and customer satisfaction. Our SAP Sybase experts help customers continuously improve their Sybase infrastructure with a range of application and technical managed services. https://spinnakersupport.com/enterprise-software-support-services/managed-services/

Consulting – Spinnaker Support provides project-based SAP Sybase consulting services, including database health checks, vulnerability assessments, staff augmentation, database performance tuning, database migration and deployment, and database architecture and design.

5 Moments That Define Your Spinnaker Support Experience:


The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource


The moment all the Oracle support services that were slowly stripped away reappear


The moment you realize that we consistently provide better service at a lower price point


The moment you assign newly liberated resources to work on other strategic priorities


The first moment all of your tickets—new and pre-existing—have been closed out

SAP Sybase Supported Products:

  • SAP Sybase Adaptive Server Enterprise Edition (ASE)
  • SAP Sybase Adaptive Server Small Business Edition (ASE SBE)
  • SAP Sybase Adaptive Server Edge Edition
  • SAP Sybase Advantage Database Server (ADS)
  • SAP Sybase Replication Server
  • SAP Sybase IQ for big data analytics and warehousing capabilities
  • Sybase SQL Anywhere
  • Sybase PowerBuilder
  • Sybase PowerDesigner
  • Sybase Mainframe Connect
  • Sybase EA Server
  • SAP Advantage Server

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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