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Siebel Support Services2019-05-20T15:02:06+00:00

Delivering a groundbreaking blend of support, managed services, and consulting services to benefit any Siebel customer at any time

Siebel is widely regarded as one of the industry’s most stable, reliable, and comprehensive CRM application suites. Thousands of enterprises around the world depend on their Siebel applications to support and enable their sales, marketing, commerce, service, and social efforts. The value of Siebel support provided by Oracle has come into question over the past several years with Oracle putting fewer resources into the promotion and development of Siebel.

Spinnaker Support provides third-party support, managed services, and consulting for Siebel customers.

Learn more about the services

Our Siebel support solutions have been built around gaps we see in the Siebel market:

1. More Siebel users are seeking an effective and lower cost alternative to expensive, low return-on-investment Oracle-provided Siebel support.

  • Spinnaker Support customers gain more personalized, comprehensive Siebel support while reducing the cost of Oracle support by an average of 62%.
  • Our customers don’t pay for support of their unused Siebel shelfware licenses – a unique pricing rationalization approach.

2. Siebel users are tired of diminishing support – a do-it-yourself support model – while being coerced to upgrade to newer versions or other Oracle CRM offerings.

  • Spinnaker Support provides highly responsive, concierge-style support for any Siebel version or product – including support for all the inevitable customizations made to your instance.
  • Under a lifetime support policy, we will support whatever version you are running for as long as you want to run it – no sunset policy.
  • We perform the heavy lifting at an affordable price, so our customers aren’t forced into self-support.

3. Siebel software engineering experts are becoming harder to find. Siebel users of all versions and products are seeking to augment and/or redirect in-house resources.

  • Spinnaker Support has built a global network of highly experienced Siebel gurus who are helping clients reduce support costs, augment or assume system administrative and data management tasks, lead upgrade or migration projects, configure new features and functions, or to provide interoperability guidance and support for the wider Siebel architecture ecosystem.

4. Siebel users are seeking a safe, legal third-party alternative that doesn’t introduce risk.

  • Spinnaker Support is a private company that is built to last. Fastest topline-growing provider of third-party Oracle support, and consistently profitable.
  • Spinnaker Support’s cash-on-hand and deferred revenues remain at record levels. Our cash-to-deferred revenue ratio now exceeds 1.0. This critical metric illustrates the company’s financial stability and commitment to fulfill future customer service obligations.
  • We have never violated the intellectual property rights of Oracle or SAP and have never been litigated in court.

What We Support

Supported Versions

  • 5.x, 6.x, 7.x, and 8.x

Supported Products:

  • Siebel Sales
  • Siebel Analytics
  • Mobile
  • Siebel Marketing
  • Dynamic Catalog
  • Commerce Analytics
  • Dynamic Pricer
  • Quote & Order
  • Siebel Contact Center
  • Service Analytics
  • Field Service
  • Help Desk
  • Mobile Solutions
  • Social
  • CRM Technology (all)
  • Industry Solutions (most)

5 Moments That Define Your Spinnaker Support Experience:

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

Contact Us