If you’re feeling trapped by rising fees and shrinking value, Spinnaker Support gives you a way out. We replace restrictive vendor models with flexible, high-touch support that protects your Oracle investment and puts you back in control of your roadmap.
Our experienced Oracle third-party support engineers will respond to your support requests in under 15 minutes. We support your existing Oracle products without the pressure to upgrade.
Eliminate Oracle’s degrading support value and increasing fees. Spinnaker’s Oracle E-Business Suite support elevates your experience while cutting maintenance fees by about 60%.
Oracle’s self-support model makes you responsible for your security, custom code, interoperability, and tax and regulatory. We support your existing software exactly how you use it.
Strict pricing models and terms lock you into Oracle’s rising contract costs, even as their support diminishes. At Spinnaker Support, you only pay for licenses you use, and we’ll work with you as business conditions impact your license scope.
Avoid being pressured into unjustifiable upgrades or incompatible cloud products. Unlike Oracle’s profit-prioritizing model, our success revolves around how much value you achieve from your current Oracle E-Business Suite ecosystem.
Oracle’s reactive, one-size-fits-all security patches can put you at risk for outages and security breaches. Our Vulnerability Management Solution combines timely recommendations, configuration updates, virtual patching, proactive monitoring, and operational workarounds to responsibly remediate security issues.
Spinnaker Support | Oracle's Support | |
|---|---|---|
| Service Model | Concierge, dedicated support | Self-service-oriented, emphasis on research |
| Primary Support Contact | Dedicated lead with assigned team | Varies |
| Support Expertise | 19+ years average experience | Varies |
| Response Time | 15-minutes or less in SLA, actual average time is 5 mins | SLA dictates |
| Ability to Escalate | All issues closely monitored and done proactively | Not monitored, request made reactively by customer |
| Custom Code Support | Included for anything that touches the Oracle product | Not covered |
| Interoperability Support | Included | Limited, depends on release version |
| Rights to Upgrade | Access to an archive of all upgrade rights, made prior to switchover from Oracle | Included |
| Security & Vulnerability | Full-stack intrusion detection, virtual patching, and compensating controls | Patches only |
| Term of Support | Lifetime support - for as long as you need your version | No new fixes or interoperability support after end of standard support |
| Let’s Get Started > |
