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Oracle Agile PLM Support2019-11-13T13:53:08+00:00

Get Comprehensive, Responsive Agile PLM Support for a Fraction of What You’re Paying Oracle

Many enterprises around the world leverage Oracle Agile Product Lifecycle Management (PLM) solutions to gain visibility and better control over their end-to-end product lifecycles.

Spinnaker Support provides high quality third-party support for Agile PLM, while reducing maintenance fees by an average of 60%. Our more than 1,000 Oracle and SAP customers depend on Spinnaker Support to keep their enterprise applications running at peak performance and remaining interoperable and secure as surrounding technologies evolve. We support Agile PLM environments, whether stand-alone or in combination with other Oracle technologies and applications.

The Challenge

With Oracle’s increasing focus on building cloud capabilities, increasingly more Agile PLM users are concerned about the future of their on-premise applications. Many are investigating (or have already adopted) an alternative support model to restore higher quality support, substantially lower annual maintenance fees, and to escape Oracle’s forced march to upgrade or migrate. Spinnaker Support is providing Agile PLM users with a safe haven until the right cloud solutions and digital innovations materialize for their organizations. Some are redirecting the considerable savings to accelerate their unique innovation journeys.

The Solution to Oracle’s “Self-Service” Model of Support

The centerpiece of Oracle’s support solution, is a one-stop portal called My Oracle Support. More Agile PLM users have become disenchanted with Oracle’s transition from more comprehensive support, delivered by accessible Oracle software experts, to a de-personalized website designed to drive customer self-support. As the tempo of viable upgrades and enhancements have diminished, users have replaced Oracle-provided support with Spinnaker Support.

Spinnaker Support delivers a highly-personalized, concierge-style of support from responsive and experienced Agile PLM experts. We deliver average 8-minute response to critical tickets, providing support for both standard and custom code. We offer interoperability support as a standard element of third-party support. Spinnaker Support is the only third-party support vendor that is both ISO 9001:2015-certified and ISO 27001:2013-certified.

Key Features Include:

  • Every customer gets a dedicated Account Support Lead (ASL), who oversees a named team of engineers that are specifically selected based on a customer’s application set, technology stack, geographic footprint, internal IT staff capabilities, etc.
  • 24 x 7 x 365, follow-the-sun support from engineers already familiar with each customer’s application environment – working from nine operations centers around the world.
  • Average eight-minute response to critical issues. The first call, and every call, is with a member of the customer’s named support team.
  • Support for standard and custom code, including interfaces.
  • Ongoing interoperability support.
  • Full technology stack security and vulnerability protection that out-delivers Oracle’s reactive, invasive security patch approach.

Get better support while slashing your Oracle Agile PLM maintenance fees. Contact Spinnaker Support Today.

What We Support

  • Agile Engineering Collaboration
  • Agile Product Collaboration
  • Agile Cost Management
  • Agile Product Governance and Compliance
  • Oracle Product Lifecycle Analytics
  • Agile Product Portfolio Management
  • Agile Product Quality Management
  • And more …

Supported Agile PLM Releases

All release versions

5 Moments That Define Your Spinnaker Support Experience:

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

Contact Us