The Benefits of Third-Party SAP HANA Support
With Spinnaker Support, you will see a number of benefits you can’t get with SAP’s self-service model, including:
- Personalized service from an assigned Account Support Lead (ASL)
- A named team of senior engineers with hand-picked skillsets mapped to your unique SAP technology stack
- Contact with an SAP expert on the first, and every call
- Around the clock access to technical software engineers [24 hours a day, 7 days a week, 365 days a year follow-the-sun coverage] from eight worldwide support hubs
- Fast response — average response time for critical HANA database platform issues is 8 minutes
- Full data archiving services – not just archiving oversight while you do the heavy lifting
Spinnaker Support only hires “full stack” professionals who are ready to roll up their sleeves and solve your issues and challenges. In an average of 8 minutes, you’ll be communicating with a dedicated professional who has 15-20 years of experience, who knows the technology stack inside and out and has seen and solved the toughest challenges. Fund IT innovations and drive business growth with savings from Spinnaker Support offerings.
Spinnaker Support Client Satisfaction
Spinnaker Support consistently rates at 98+ % satisfaction, per annual client surveys. Our clients give us high marks for responsiveness, fast issue resolution, and the professionalism of engineers for our ISO 9001:2015-certified customer engagement and support delivery processes, world-class software engineers, and our groundbreaking set of high-value service offerings.