Responsive, Comprehensive, and Affordable SAP Business Suite Support
Spinnaker Support is a leading global provider of third-party support and managed services for SAP Business Suite (ECC). Spinnaker Support currently services medium to large size enterprises running all versions of SAP Business Suite from R/3 to ECC 6, with thousands of professional users globally spanning more than 100 countries.
Spinnaker Support’s third-party software support replaces SAP’s annual application support and saves customers an average of 62% on maintenance fees, all with an assigned support team and personalized service.
By switching to third-party support, your organization gains high responsiveness and faster problem resolution when problems do arise. Remain on your existing SAP solutions, like ECC6, for as long as needed and rely on our expert advice when you eventually upgrade, move to the cloud, or migrate away from your current ERP version.
Why Replace SAP-Provided Support with Third-Party Support
Software support is a mandatory expense, but not one that should put your finances in the red. Expert assistance is critical to dealing with unplanned ERP and technology issues, and that service should be fairly priced.
Thousands of global enterprises in nearly every industry have now migrated away from SAP-provided support to Spinnaker Support because SAP:
- Raises support fees each year by 2-4%, with no material benefits.
- Has moved to a primarily self-service model instead of immediate, live assistance.
- Does not assist with customizations and integrations.
- Responds slowly to P2 and P3 issues.
- Tries to force them into unjustifiable upgrades or expensive cloud products.