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Oracle Database Support and Managed Services2019-10-07T13:30:09+00:00

Keep your Oracle Database at top performance – and spend a lot less doing it

CIO Review Award
When there’s an issue with your Oracle database, how does it affect the day-to-day operations of your company or enterprise? Are your customers left hanging? Is your business giving up competitive advantage? Are you losing time and money?

If your database isn’t at top performance, neither is your business.

The Oracle Database support and service you deserve – at a lower cost

At Spinnaker Support, we help you save money while keeping your Oracle Databases running at top performance.

Think about this:

  • Do you have a backlog of issues you can’t get support for from Oracle?
  • Are you paying for support on database products you no longer use?
  • Could you benefit from getting better support at a fraction of your current cost?

There are a lot of reasons our customers switch from Oracle support to Spinnaker Support. They like our service levels, and they love getting quick, easy access to our Oracle experts. They like getting the right answers, fast. They don’t miss the constant push towards a self-support model. They appreciate avoiding costly upgrades, forced migrations, eventual loss of future bug fixes, and end-of-life support price increases.

And they really like getting all that for a fraction of the software publisher’s price.

Customer-centric business model delivers more for less

At Spinnaker Support, our flexible service delivery and pricing model allows us to focus on one thing – making your databases perform at their best – and do that one thing well. We have one job. And we know it.

Predictable pricing model; pay only for what you use

Spinnaker Support customers reduce their Oracle-provided support costs by an average of 60%.

With our pricing model, customers know exactly what they’re getting. That helps organizations maintain a high level of technical support while dramatically reducing operating costs. Our customers use those savings to invest in strategic initiatives like driving digital transformation, exploring and migrating to cloud platforms, and managing IT talent.

We know our way around the technology stack

Oracle System performance depends on interoperability between the database, applications, and middleware. That’s why Spinnaker Support focuses on hiring people who understand the full technology stack – not just domain specialists in just the database, the application exclusively, or merely the middleware. In fact, Spinnaker Support professionals can deliver top-of-the-line expertise for your entire technology stack with a range of managed services and world-class maintenance and support. We solve your issues faster and save you from costly downtime, so you can maximize revenue opportunities, keep customers satisfied and maintain a competitive advantage.

Third-Party Oracle Database Support

Oracle Database Managed Services from Spinnaker Support

Spinnaker Support is the only third-party support provider that offers managed services and consulting for enterprises running Oracle Databases. Get the help when you need it, how you need it, without getting locked into expensive, ever-expanding projects.

We help you:

  • Manage access rights and system environments such as log files and tablespaces.
  • Tune performance, improve business processes to increase efficiency and effectiveness.
  • Learn best practices around Oracle DB interoperability, security, cloud migration, and risk management.
  • Keep your system running well and improve how your people and systems work together.
  • Extend the capabilities of your Oracle Database system.

We can provide development support to make your system do new things to fit company or industry-specific needs such as: database and warehouse design, loading, extraction, partitioning, load balancing, workflow, triggers, workflow, and analytics.

The power of choice

We help clients manage, maintain, and continuously improve their application experience by offering a choice: contracted stand-alone managed services, or a combination of managed services bundled with our world-class software support.

One-stop shop – one call to make

With Spinnaker Support, you not only get more cost-effective, accessible support, but the ability to get that same quality with your Oracle Database managed services. Support and managed services are two very distinct things — but taking a bifurcated approach leaves you managing multiple vendors for support and managed services. When you’ve got one partner for both support and service, there’s only one call you’ve got to make. That’s peace of mind and money in the bank – without the typical finger-pointing that occurs when using multiple vendors.

ISO 9001:2015 Quality Management System Certified

Spinnaker Support’s ISO 9001:2015 certified processes include marketing qualification, consultative selling, customer onboarding, archiving, incident management, customer satisfaction measurement and follow-up, renewal, and off boarding.

Spinnaker Support a CIOReview Top 20 Provider

Spinnaker Support has been named one CIOReview magazine’s “20 Most Promising Database Technology Solution Providers” in its 2016 survey of providers. Spinnaker Support made the list for our significant contributions to solving database issues for organizations that rely on data to achieve their strategic business goals. The publication recognized Spinnaker Support for innovation and thought leadership, and offering a low-risk profile.

Find out more about how you can make your life easier with just one call. Keep your technology and your enterprise running at top performance with Oracle Database support and managed services from Spinnaker Support.

What We Support

As a third-party vendor supporting nearly 5,000 Oracle Database instances, we are uniquely positioned to provide services around legacy products in various configurations:

  • Versions:
    8i, 9i, 10g, 11g, and 12c.
    Editions: Enterprise Edition, Standard Edition, Standard Edition One.
    • Oracle DB in conjunction with Oracle E-Business Suite, JD Edwards, Siebel, SAP and custom applications.
    • Standalone Oracle DB instances.
  • Oracle Database Products covered
    • Oracle Database
    • Oracle Database In-Memory
    • Oracle Multitenant
    • Real Application Clusters
    • Data Warehousing
    • High Availability
    • Database Security
  • Spinnaker Oracle Database Support Capabilities
    • Apps DBA duties
    • apply patches
    • managed application system administration
    • configure technical application components
    • Core DBA duties
    • Backup
    • Space management
    • Database health checks
    • Triage of issues
    • Installation, configuration upgrade
    • Health check assessments

5 Moments That Define Your Spinnaker Support Experience:

DEEP KNOWLEDGE

The moment you realize we already have intimate knowledge of your account—and won’t push you to an inexperienced junior resource

SERVICE UPGRADES

The moment all the Oracle support services that were slowly stripped away reappear

SURPRISINGLY AFFORDABLE

The moment you realize that we consistently provide better service at a lower price point

UNLOCKED VALUE

The moment you assign newly liberated resources to work on other strategic priorities

ZERO BACKLOG

The first moment all of your tickets—new and pre-existing—have been closed out

Awards and Certificates

We are leaders in third-party support with the accolades to prove it.

Let's Talk

Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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