Stillwater Mining and Spinnaker Support have developed a strong, built-to-last partnership. Spinnaker Support’s named team of engineers are now on a first name basis with the customer’s IT department and some of the JDE end users. Stillwater Mining is realizing that Spinnaker Support’s customized fixes are effective and timelier than Oracle’s often invasive, one-for-all ESUs.
Stillwater Mining has also been able to reallocate IT funds and resources to new integration and IT projects, such as OnBase. With over 600 users and more than half accessing JD Edwards E1 remotely, they have built integrations into JDE to boost remote data entry capabilities. Stillwater Mining’s future IT roadmap plans further investment into JD Edwards E1 9.2, to implement innovative enhancements delivered in the latest 9.2 tools release.