As a public company that is quoted on the NASDAQ and trades shares on the Tel Aviv Stock Exchange, economy fluctuations can have potentially positive and negative impacts on Partner Communication’s financials. In 2015, the company announced its break in a ten-year licensing deal with Orange SA and rebranded under their current name, in early 2016. During their transition period, it was imperative to scale back their overall IT spend. With multiple license agreements under Oracle, the maintenance spend continued to drastically increase year over year. Partner Communications was seeking an alternative support strategy that delivered all services required to maintain Oracle applications and supporting technologies at a cost structure more aligned with its product usage. The company was on a stable release of EBS and had no future on-premise upgrade or cloud migration planned in the next five years. With most of Oracle’s investment dollars being directed at cloud subscriptions, for Partner Communications there was little to no value delivered in its EBS implementation or Database platforms to justify the multi-million annual support fees.
We selected Spinnaker Support to provide ongoing support for our entire Oracle application landscape. As the head-to-head evaluation progressed, it became crystal clear that Spinnaker Support is the best choice for Partner Communications Company Ltd. They provide an exceptionally high level of local support at an attractive price point and have quickly evolved into a natural extension of our own internal IT team. They consistently display in-depth Oracle application knowledge as pertains to our unique environment. Raz Bartov, CIO
Partner Communications desired to reduce its Oracle software maintenance fees while at the same time significantly improving their level of support through personalized service with ready access to experienced support personnel. The company was seeking a partner with the Oracle competency across multiple Oracle applications, Oracle Database, and surrounding technology stack with a global infrastructure, proven support methods, and strict business practices to mitigate any potentials risks of the desired change, and who would deliver the value they deserve for the dollars spent. Partner Communications required a maintenance provider that had a strong global presence, specifically in Israel.
Spinnaker Support was chosen to support Partner Communications’ Oracle Database and Advanced Technology Stack, first becoming an Oracle Database customer in 2015.