The nation’s leading private provider of early childhood education has a current ERP footprint including Oracle E-Business Suite applications, tools, and Oracle Database 12C for their company’s production systems. The company was seeking an alternative support strategy that could deliver all services required to maintain Oracle applications and supporting technologies at a cost structure more aligned with its product usage. The company was at the end of an EBS 12.2 upgrade, and as a result, had no future on-premise upgrade or cloud migration planned in the next 5 years. With the majority of Oracle’s investment dollars being directed at cloud subscriptions, for the company there was little to no value delivered in its EBS implementation or Database platforms to justify the multimillion annual support fees.
The company began to research alternatives to Oracle Support with the desire to reduce its software maintenance fees while at the same time significantly enhancing their level of support. The company sought a support partner with Oracle expertise, a global infrastructure, proven ISO certified support methods, financial stability, and free of legal issues to limit potential risk. After completing a full search, they selected a support partner based on their requirements and desire for more personalized support and a provider that understood and knew the environments and were on a first name basis. The company made the easy choice and selected Spinnaker Support.
With the elimination of Oracle’s continuous upgrade requirement and the significantly lower support fees, the company was able to realize immediate ROI. Spinnaker Support successfully delivered on the company’s future IT strategy depended on three things: the elimination of continuous upgrade projects every 3 years to remain supported, a reduction in the internal IT workload, and the need for knowledge transfer and proactive support.