In 2016, a global leader in loyalty and engagement solutions was in the process of implementing a major IT restructuring project to move away from Oracle hardware and software dependencies. With no further plans to invest in Oracle technology and no requirement to upgrade current in-house IT infrastructure, the company saw little value in the rising cost of their annual Oracle maintenance fees. The company was paying a significant amount in excess of their actual product and license usage. Since the majority of Oracle investment dollars are now directed toward visionary futures in PaaS and IaaS, for the company there was little to no value delivered by Oracle in relation to their significant annual cost of technology maintenance. The company had become increasingly disappointed with the quality of Oracle’s support and were no longer receiving key services, e.g., security patches or tuning configuration assistance, despite paying high support fees.
The company was presented with another increase of 5% for their annual maintenance contract with Oracle. They began seeking an alternative support strategy that would deliver the services required to maintain their in-scope database and middleware within a support cost structure that would be commensurate with their product usage. With the support of their implementation business partner, the company began migrating their technology infrastructure away from Oracle dependencies.
They sought to reduce its Oracle software maintenance fees while significantly improving their level of support through personalized service with ready access to experienced support personnel. The company desired a partner with the Oracle competency, global infrastructure, proven support methods, and strict business practices to mitigate any potentials risks of the desired change, one who would deliver the value they deserved for every dollar spent.