Oando faced significant industry challenges, including; foreign exchange volatility, lower oil prices, Niger Delta militancy, and the service industry shrinkage. To counter the challenges, Oando looked to their internal IT department to cut expenditures without affecting technology advancements. Oracle support fees surfaced as one of the largest expenditures in Oando’s budget. Their CIO explored alternatives, including third-party support. Increasing dissatisfaction with the quality of Oracle support, combined with the high cost of both application and database support, made for a straightforward business case.
Spinnaker Support knows EBS and is delivering as promised. Their robust, audited processes enabled timely, smooth onboarding away from Oracle maintenance. Oando is realizing significantly faster speeds of response, problem diagnosis, and issue resolution for less cost. In 2017, we plan to expand our services with Spinnaker Support to upgrade Oracle Database versions. Segun Oyeniyi
Oando began investigating third-party support options and quickly realized vital distinctions between Oracle’s portal-centric support offering and Spinnaker Support’s more personalized support model. Oando sought to reduce its Oracle software and database maintenance fees while significantly improving their level of support through customized service with ready access to experienced support personnel. The company desired a partner with the Oracle competency, global infrastructure, proven support methods, and stringent business practices required to replace Oracle-provided support; one that would deliver more value for money spent.
Oando chose Spinnaker Support, in part, based on a pricing policy to align support fees with licenses used; a credit for shelfware and unused licenses. This unique approach provides more savings on annual maintenance fees. Oando was also impressed with Spinnaker Support’s Technology Center of Excellence resources, who deliver support and guidance regarding ongoing interoperability protection, full technology stack security, and future upgrades or cloud migration plans. These resources come standard with every support agreement.