After failed attempts to negotiate cost reductions with Oracle and under pressure to deliver cost savings, Hunyadi decided to research available alternatives to Oracle provided support. In early 2017, she reached out to Gartner for advice and was given reassurance that 1000s of Oracle customers had already moved away from Oracle support and taken advantage of cost-effective third-party support solutions.
Layne initiated discussions with two third-party support vendors but quickly favored a partnership with Spinnaker Support based on its leadership position for JDE support, flexible commercial terms, strong company financials, and above-the-board business practices.
Layne was attracted to both Spinnaker Support’s managed services and its third-party maintenance and support services. Layne determined that Spinnaker Support would not only help scale back the major IT line item of maintenance costs, it could improve the overall responsiveness of support and quality of services required for their ERP investment.
With their imminent upgrade from 9.0 to 9.2 E1 release, the IT team decided to hedge their support bet. First, to mitigate any possible risks to their critical ERP upgrade project, they would stay with Oracle-provided support until upgrade completion. At the same time, they would sign to a technical and CNC managed service solution from Spinnaker Support, who would help maintain their day-to-day ERP operations and act as a backup resource for development and testing prior to the 9.2 Go Live.
This hedge offered Layne the opportunity to free up their internal resources to implement the 9.2 upgrade. Annual budget cuts had left Layne’s IT team with minimal staff and no funding available for external contractors. As planned, the CNC managed services contract with Spinnaker Support would help Layne to complete needed JD Edwards development projects. Finally, following the upgrade and stabilization, Layne would replace Oracle maintenance with Spinnaker Support maintenance.