The company and Spinnaker Support have developed a long-term support partnership, and Spinnaker Support has become a valuable addition to their IT team. Within the first year of Spinnaker Support providing third-party maintenance for their JD Edwards E1 and Siebel CRM applications, the company expanded their services to include Development and CNC Technical Managed Services. Because of the significant cost savings in maintenance fees, the company was able to add additional managed services for even less than their original support spend with Oracle.
They have also successfully expanded their technology and IT infrastructure with the assistance of Spinnaker Support’s Technology Center of Excellence. These technical advisory services on topics such as interoperability, security, virtualization, and cloud migration plans are all included in the standard maintenance and managed services contract offered by Spinnaker Support.