D+M Group is a global company dedicated to enhancing life through inspired sound solutions delivered anytime, anywhere. With a strong belief that “Performance is everything”, D+M is focused on innovation to meet the needs of customers in an increasingly digital world. Serving the consumer, professional and automotive markets, D+M Group brands include, Boston Acoustics®, Calrec Audio, Denon®, Denon DJ, Denon Professional, Marantz®, Marantz Professional, and Premium Sound Solutions. D+M Group has approximately 2,000 employees worldwide, with products and services marketed in more than 45 countries. D+M Group is running SAP ECC6 in multiple sites across the globe. Their system has moderate customization and is very stable. They discovered that the maintenance fees paid to SAP at their overseas locations were excessively high. However, making a strategic change affecting the maintenance of their critical ERP system would not be an easy decision.
The cost of maintaining our SAP system in Japan was excessive. We looked at all of our alternatives, including other third-party ERP maintenance providers, and Spinnaker Support was the only organization prepared to handle our requirements in Asia. The ability to redeploy some of the ERP budget to other projects without putting the health of my systems at risk is a huge win for our organization. Scott Strickland, CIO
D+M Group knew that the value of the support services received from their software vendor in no way matched the costs that had been expended. With no immediate upgrade plans, D+M Group began to consider alternative SAP support options. Key to their decision-making process was the need to support their Japan operation which had primarily non-English speaking support staff. Additionally, they had to contend with supporting local tax and regulatory requirements and deliver 24x7x365 support. With these requirements and more in mind, they began looking at third-party maintenance for SAP ECC6.
D+M Group desired to reduce its SAP software maintenance fees while at the same time significantly improving their level of support through personalized service, with ready access to experienced support personnel. The company desires a partner with the SAP competency, global infrastructure, proven support methods, and strict business practices to mitigate any potentials risks of the desired change, and who will deliver the value they deserve for the dollars spent.