At Spinnaker Support, we hold that third-party software support isn’t just a service, it’s a partnership. To achieve that state, both parties – customer and vendor – must be comfortable committing to a working relationship that c...
August 14, 2019 READ MORE
For companies researching alternatives for Oracle and SAP support and services, the market can be a confusing place. Vendors use interchangeable terminology, defining their services in very non-standard ways and making one-to-one comparisons nearly ...
August 8, 2019 READ MORE
Published in “Digital Transformation” supplement distributed by The Times on 25 July 2019 IT professionals are deploying third-party Oracle and SAP support to help fund digital transformations, accelerate innovation and assist with the migration...
July 26, 2019 READ MORE
Our ongoing “Roadblock” blog series describes the tactics favored by SAP and Oracle account managers as they attempt to dissuade inquiring customers from switching to third-party support. Here,...
July 16, 2019 READ MORE
Challenging the Legality of Third-Party Support Our ongoing Roadblock blog series describes several of the tactics favored by SAP and Oracle account managers as they attempt to dissuade unhappy customers from switching to third-party support....
July 2, 2019 READ MORE
Last week, we opened our Roadblock series by discussing the tactics that may be deployed by SAP and Oracle sales account managers to keep you locked into their own cloud product roadmap....
June 12, 2019 READ MORE
Annual Oracle and SAP support revenues measure in the billions, with profit margins ranging from 75-90%. That’s a tremendous return for what has become largely self-service support models. To retain these revenues and their massive...
June 7, 2019 READ MORE
Published in “The Future of Procurement” supplement distributed by The Times on 4 June 2019 Balancing tight budgets at the same time as adopting innovative solutions that enable businesses to thrive is a central aim of procurement professionals ...
June 5, 2019 READ MORE
For more than fifteen years, third-party support (3PS) for Oracle and SAP enterprise software has served as a viable replacement alternative to publisher support. Over the years, it has constantly evolved to meet the changing needs of the enterprise...
May 30, 2019 READ MORE
In April, we published the outstanding results of our 2019 annual Customer Satisfaction Survey and included additional questions on topics that resonated with our customers. One question asked,...
May 28, 2019 READ MORE
