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Apr 18, 2019

Business+IT Interview with Spinnaker Support and IBM

2019-04-18T11:59:50+00:00

An article entitled Innovating IT defense to boost “offense” in the era of digital transformation was published by Business+IT on March 20, 2019 (in Japanese). The interview included: Mathew Stava – CEO at Spinnaker Support Vivek...

April 18, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.

2019-04-17T14:02:15+00:00

The example below is based on an actual support ticket, from issuance to resolution. Only the names have been changed. SCENE 1 – An Issue Is Reported Mash Industries,...

April 18, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25+00:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Nov 15, 2018

Spinnaker Support Named to CIOReview’s Top 20 Most Promising Oracle Solution Providers 2018

2018-11-15T13:43:02+00:00

Spinnaker Support, a leading and trusted global provider of SAP and Oracle third-party support, today announced they have been named to the Top 20 Most Promising Oracle Solution Providers 2018 list by CIOReview Magazine....

November 15, 2018 READ MORE

Sep 26, 2018

Spinnaker Support Manifesto – Support Should be Supportive

2018-11-05T12:52:40+00:00

Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

September 26, 2018 READ MORE

Jun 19, 2018

2018 Annual Customer Satisfaction Survey Results

2019-02-19T13:46:16+00:00

Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year. We couldn’t be prouder to announce a record 98.7% overall customer satisfaction score. We sincerely appreciate the more than 500 cust...

June 19, 2018 READ MORE

Apr 19, 2018

Can Oracle Limit and Control the Usage of Your Licensed Software?

2018-11-05T12:59:56+00:00

In Spinnaker Support’s newest white paper, entitled “Why It’s the Right Time to Sever Ties with Oracle’s Application Support”, we include a section on roadblocks and tactics deployed by Oracle to counter its third-party support...

April 19, 2018 READ MORE

Apr 5, 2018

Oracle Support Approaches… Service-First or Software-First

2018-11-05T13:00:13+00:00

There are many sources of information that compare features and benefits of software vendor support to third-party support. Oracle customers can investigate the differences using websites, blogs, analyst notes,...

April 5, 2018 READ MORE

Mar 7, 2018

Oracle Audits; Triggers, Considerations, and Tips

2018-11-05T13:02:38+00:00

Oracle customers that are considering a switch to third-party support sometimes ask us if terminating their Oracle support contract will trigger an audit. We tell them that there are numerous audit triggers. Spinnaker Support has transitioned hundred...

March 7, 2018 READ MORE

Mar 1, 2018

5 Myths About Leaving Oracle Software Support

2019-01-30T15:44:33+00:00

As a leading provider of third-party Oracle support, we address important topics like service quality, cost of service, transition process, etc. In many cases, we spend time dispelling myths often planted by our competitor. The infographic below reve...

March 1, 2018 READ MORE

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Our clients consistently rate our award-winning support at >98% satisfaction. Let’s talk about whether Spinnaker Support is right for you.

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