JDE

Apr 30, 2019

Technical JD Edwards Update: How to Address the July EnterpriseOne/OneWorld License Expiration

2019-04-30T15:19:16+00:00

It’s a warm, sunny July 1, and your sleep is broken by an early emergency call from the office. “An error message in OneWorld alerts us that it’s not licensed....

April 30, 2019 READ MORE

Apr 18, 2019

Business+IT Interview with Spinnaker Support and IBM

2019-04-18T11:59:50+00:00

An article entitled Innovating IT defense to boost “offense” in the era of digital transformation was published by Business+IT on March 20, 2019 (in Japanese). The interview included: Mathew Stava – CEO at Spinnaker Support Vivek...

April 18, 2019 READ MORE

Apr 18, 2019

What’s the Spinnaker Support Ticket Experience Like? Let’s Find Out.

2019-05-28T15:14:26+00:00

The example below is based on an actual support ticket, from issuance to resolution. Only the names have been changed. SCENE 1 – An Issue Is Reported Mash Industries,...

April 18, 2019 READ MORE

Feb 14, 2019

Oracle and SAP Software Support Doesn’t Have to Leave you Feeling Empty

2019-02-27T10:08:51+00:00

On February 6, 2019, Vinnie Mirchandani posted an article entitled Software Maintenance “Empty Calories” that immediately caught our attention. Mirchandani is a prolific blogger, book author, and CEO of Deal Architect, ...

February 14, 2019 READ MORE

Feb 7, 2019

What All Sourcing and Procurement Professionals Need to Know about Oracle and SAP Third-Party Support 

2019-02-19T13:47:25+00:00

Happy 2019…or, if you’re a procurement, sourcing, or vendor management professional, maybe not so happy.   Never before has there been so much pressure to identify solution providers that help your company innovate,...

February 7, 2019 READ MORE

Nov 15, 2018

Spinnaker Support Named to CIOReview’s Top 20 Most Promising Oracle Solution Providers 2018

2018-11-15T13:43:02+00:00

Spinnaker Support, a leading and trusted global provider of SAP and Oracle third-party support, today announced they have been named to the Top 20 Most Promising Oracle Solution Providers 2018 list by CIOReview Magazine....

November 15, 2018 READ MORE

Nov 1, 2018

JD Edwards Year-End Processing Made Simple by Spinnaker Support

2018-11-05T12:51:24+00:00

As 2018 approaches its final months, the end of the year brings us a calendar full of events, holiday activities, and the once a year requirement of year-end processing for financial and HCM departments alike....

November 1, 2018 READ MORE

Sep 26, 2018

Spinnaker Support Manifesto – Support Should be Supportive

2018-11-05T12:52:40+00:00

Spinnaker Support is celebrating its 10-year anniversary. Back in 2008, we built our company around one simple concept: . As Oracle and SAP have aggressively morphed into lower-touch service,...

September 26, 2018 READ MORE

Jul 30, 2018

A Rise in Hacker Threats to SAP, Oracle Business Software

2018-11-05T12:56:31+00:00

Another news piece has surfaced, that highlights the ever-rising threat of cybersecurity attacks, with companies and government agencies exposed to data breaches by hackers. Unlike other articles on the topic,...

July 30, 2018 READ MORE

Jun 19, 2018

2018 Annual Customer Satisfaction Survey Results

2019-02-19T13:46:16+00:00

Spinnaker Support recently completed our 2018 annual customer satisfaction survey, covering the 2017 fiscal year. We couldn’t be prouder to announce a record 98.7% overall customer satisfaction score. We sincerely appreciate the more than 500 cust...

June 19, 2018 READ MORE

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