February 6, 2020 | Larry Goldman | Senior Director, Product Marketing
“Cutting the cord” has become common in our personal lives. Households are turning away from traditional technology services like cable and telephone “land lines” in favor of streaming services and mobile phones, respectively. This trend is driven by a desire for savings, a dissatisfaction with the quality of service and content, and a recognition of the advantages of emerging options.
Thousands of Companies of All Sizes Are Cutting Oracle Support
In the world of Oracle enterprise software support, a similar cord-cutting transformation is underway.
Long-time Oracle customers are unhappy with annual 2-4% increases on already high support fees and are dissatisfied with the trend towards more hands-off, self-supportive services. Third-party Oracle support has risen in popularity and adoption rate, in large part, due to the decreasing value proposition of Oracle’s support model (especially Sustaining Support) and Oracle’s tactics to lock in customers.
Global and domestic organizations from nearly every industry are migrating away from Oracle Support to third-party alternatives. That’s because third-party support providers are restoring higher quality service, reducing the cost of maintenance fees by at least 50%, and providing a safe haven until cloud solutions/digital innovations become right for their business.
The immediate, significant savings from third-party support are, in many cases, funding and accelerating cloud migration – or funding business-driven strategies to advance competitive differentiation. The freedom of cutting from Oracle Support provides organizations with the resources they need, and a business partner wholly invested in providing responsive and comprehensive services.
New Paper: How to Cut the Support Cord Despite the Hurdles Oracle Constructs
We’ve addressed this transformation of support services in detail in a new paper, “Cut the Cord with Oracle-Provided Support.” The paper explores the advantages of switching, when it is appropriate, and how Oracle will try to dissuade you from doing so, even when it isn’t in your best interest to stay with Oracle Support. This paper discusses:
- The popularity of third-party Oracle support cord-cutting
- The differences between Oracle-provided support and third-party support
- Recommendations for how to address the tactics Oracle will use to get you to stay
- Third-party Oracle support use cases
Cutting the cord is never easy, but it doesn’t have to be hard.